Technical Support

Description

Job Summary: We are seeking a proactive, service-oriented Technical Support professional to handle software incidents, equipment configuration, and technical problem diagnosis. Key Highlights: 1. Software issue attention and resolution 2. Equipment and printer installation and configuration 3. Learning ability and service orientation We are currently looking for a **Technical Support** specialist to join our IT team. The selected candidate will provide support in handling software-related incidents, equipment and printer configuration, and initial diagnosis of technical issues reported by users. We seek a **proactive individual with strong learning ability and service orientation**, interested in developing their career in the technical support field. **Important:** To participate in the selection process, it is **mandatory to complete the following application form**: **https://shorturl.at/QQ3Qr** *Only profiles that complete the form will be evaluated.* **Responsibilities:** * **Attention and resolution of software issues** reported by users. * Perform **process elimination steps** and initial diagnostics to identify technical problems. * **Installation and configuration of computing equipment**, as well as **printers**. * Assist the technical support team in **incident management and tracking** reported by users. * Participate in **process documentation** and report generation. **Requirements:** * Basic knowledge of **software troubleshooting** and hardware configuration. * **Proactivity** and ability to work collaboratively in a team. * Strong **communication skills** and customer orientation. * Willingness to **learn** and grow within the IT field. **Schedule:** * Rotating shift **Location:** * Availability to work on-site in **Villa El Salvador**, with occasional support required at the **La Victoria** office. Employment type: Full-time Salary: S/.1,130.00 per month Workplace: On-site employment