Technical Support Assistant

Description

Position Summary: We are seeking a Technical Support Assistant with experience in equipment and network maintenance, user management, and incident resolution for a multi-sport club. Key Responsibilities: 1. Preventive maintenance of equipment and printers 2. User management and incident resolution at the help desk 3. Hardware and software troubleshooting and resolution TECHNICAL SUPPORT ASSISTANT An exclusive multi-sport club is seeking a top-tier professional to fill the position of Technical Support Assistant, with the following profile: REQUIREMENTS: - Technical or higher education in Computing, Informatics, Systems, or related fields. - Minimum 2 years of experience in similar positions. - Assembly and maintenance of desktops and laptops. - Intermediate knowledge of Microsoft Office. - Networking knowledge: Router and switch configuration, wireless networks (WIFI), VPN, cable punching and testing. - Installation and configuration of operating systems and base software. - Basic knowledge of surveillance cameras (installation and configuration). - Inclusive position. PRIMARY RESPONSIBILITIES: - Execute the preventive maintenance plan for the club's computers and printers across all locations. - Assist in purchasing new computer and network equipment upon request from the Senior Systems Supervisor. Likewise, manage warranty claims with suppliers for the club’s computer equipment for replacement or repair. - Daily handling of user requests and incidents regarding connectivity, IT systems, peripherals, and network services, as well as installation and configuration of base software on computers. - Manage user accounts in Active Directory (creation, blocking, unblocking, password resets, and permission assignment). - Receive, log, and track incidents and requests via the help desk system, adhering to established SLAs. - Diagnose and resolve hardware and software issues (PCs, laptops, printers, mobile devices, access control systems, etc.). - Conduct inspections in the Data Center to ensure equipment remains in good condition. - Properly manage the club’s technology asset inventory. - Perform structured cabling installations. - Execute backups (data backups) for emails, computers, and servers. - Report and follow up with Communication Service Providers (internet, email, and website) when operational issues arise. - Identify and resolve network issues—such as intermittent connectivity, slow network speed, or packet loss—using diagnostic tools and troubleshooting techniques. - Administer user network access, including access policy configuration, permission assignment, and resolution of authentication and authorization issues. - Maintain accurate records of problems and implemented solutions. BENEFITS: -Legal payroll/benefits -Market-competitive salary -Continuous training. -Requirements- Minimum education: Technician 2 years of experience Age: between 25 and 35 years Keywords: assistant, helper, aide, auxiliary, support, technician, tech, technologist, technology, technician, technical, ayudante, asistente, auxiliar, aux, apoyo, soporte, tecnologo, tecnico, tecnologia, technologist