Job Summary: Help Desk Operator providing technical support to users, managing incidents, and registering requests. Key Highlights: 1. Technical support to users for base software, office software, and applications. 2. Maintenance of incident support services reported by users. 3. Incident registration and tracking, ensuring proper closure. We are a Digital Solutions and IT Services company with 30 years of market experience. We have over 8,000 employees across Latin America, the United States, and Europe. Job Description We are a Digital Solutions and IT Services company with 30 years of market experience. We have over 8,000 employees across Latin America, the United States, and Europe. We invite you to join our team as a HELP DESK OPERATOR. Requirements: \- Technical graduate or University Bachelor's degree in Systems Engineering or related field. \- Knowledge of Windows desktop (W7, W8\.1, W10\), Office, Office 365, Microsoft365, and Level I networking. \- 1 year of experience in help desks, service desks, or technical support handling tickets. Responsibilities: \- Provide technical support to users regarding base software, office software, and applications. \- Maintain operational incident support services during agreed working hours for incidents reported by users of systems covered under the service scope. \- Handle application-related incidents from the Help Desk. \- Record incidents occurring during the work shift. \- Continuously track pending tickets and ensure their proper closure. \- Share knowledge gained from training sessions conducted by HITSS personnel with team members. \- Register support requests in the Help Desk tool. \- Verify that requests contain the minimum required information for processing. Working Hours: Monday to Friday, 8 AM \- 5 PM Jr. Stephen Crane 102 2 blocks from the Trebol intersection on Javier Prado. Benefits: Join the América Móvil Group. Full payroll salary from day one. Corporate EPS (optional). Corporate agreements. Interested candidates should send their CV along with their preferred work modality and salary expectations. "Global Hitss maintains an inclusive hiring policy and therefore invites all individuals to participate in the referenced selection process." We invite you to visit our website. Employment Type: Full-time Salary: S/.1,300\.00 per month Application Questions: * What are your salary expectations? * Do you have experience providing remote user support? \* Please specify whether ticketing systems, AnyDesk, phone calls, or other remote support methods were used. * Are you agreeable to the specified in-person work requirement and schedule? * What is your academic degree? Are you a technical or university graduate? Work Location: On-site employment
María García
Indeed · HR
María García
Indeed · HR
