**Profile** Student majoring in Law, Business Administration, Accounting, Industrial Engineering, Economics, or related fields. Interested in strengthening postgraduate studies through comprehensive scholarships. A natural storyteller of excellent service and the company’s vision. Stories are conveyed both orally and in writing (c\-commerce: conversational commerce). **Competencies** * Sociability. Possesses an exceptional ability to interact with others, enjoys interpersonal contact, and holds genuine interest in people. * Assertiveness. Self-aware, with clear recognition of personal strengths and weaknesses. Projects confidence and security, consistently adopting a goal-oriented communication style rather than one reactive to circumstances. * Honesty. Behaves and expresses oneself with consistency and sincerity. Today’s consumers demand clarity and transparency. * Adaptability. The ability to adapt to change is essential. Requires sufficient flexibility to meet evolving customer demands. * Proactivity. Refers to an individual who takes initiative in implementing creative and bold actions to drive improvements, prioritizing personal choice over external circumstances—thereby anticipating potential problems. * Positivity. A service manager draws positive conclusions from all experiences. Encourages self-critique and learns valuable lessons from unexpected events. * Creativity. Seeks innovative solutions to problems. Demonstrates mental flexibility, avoids preconceived problem-solving methods, and explores better ways of accomplishing tasks. * Active listening. Listening attentively and with interest to our customers enables accurate interpretation of both verbal and nonverbal messages, deeper understanding of their needs, feelings, and emotions, and balanced participation in conversations. * Effective questioning. As important as listening is the ability to ask appropriate questions—enabling acquisition of necessary information to deliver excellent service, and identification of customer needs and desires. **Responsibilities** * Facilitate and deliver optimal customer service experience. * Resolve and manage incidents arising during service implementation. * Report and notify such incidents. * Follow up on reported incidents. * Provide information and resolve customer inquiries. * Receive and process customer orders, requests, and complaints. * Identify opportunities for service improvement. * Collect valuable information about customers, their needs, and preferences. * Prevent future incidents during service implementation. * Guide customers regarding available resources, processes, and channels. * Ensure adherence to agreed-upon terms with customers. * Prepare management reports on assigned responsibilities. Employment type: Full-time Salary: S/.1,300.00 per month Work location: On-site employment