Collections Manager

Description

Job Summary: Leads the revenue collection and portfolio management strategy, overseeing financial processes and ensuring an excellent customer experience. Key Highlights: 1. Lead revenue collection and income optimization strategy. 2. Proactively manage the customer portfolio and reduce delinquency. 3. Empower the team and ensure excellence in customer service. **Main Responsibilities** * Lead the collection strategy, ensuring achievement of targets and optimization of revenue flow. * Proactively manage the customer portfolio, driving efficient and timely collections. * Supervise revenue processes, reconciliations, and financial controls, ensuring accuracy and order. * Ensure an agile and high-quality customer experience by leading customer service and retention processes. * Resolve complex customer cases by providing effective solutions that strengthen commercial relationships. * Monitor key departmental metrics and prepare reports to support strategic decision-making. * Coordinate with internal departments such as Legal and Sales for integrated customer management. * Lead, train, and empower the assigned team, promoting high performance and goal attainment. * Drive continuous process improvements focused on efficiency and service excellence. **Requirements** * University degree in Business Administration, Accounting, Economics, or related fields. * Minimum 2 years of experience in similar roles leading collections departments. * Experience in portfolio management and delinquency reduction. * Knowledge of electronic invoicing, bank reconciliations, and revenue control. * Intermediate or advanced Excel proficiency. * Leadership skills, effective communication, and results orientation. * Analytical ability, decision-making capability, and conflict resolution skills. * Experience in the real estate or construction sector is desirable. Salary: Starting from S/.2,500\.00 per month Work Location: On-site employment