Maintain close communication with the Information Systems Directorate, reporting all IT-related needs, requirements, and incidents corresponding to your location or branch. Participate, together with the TECHNOLOGICAL INFRASTRUCTURE AND SECURITY DEPARTMENT, in planning preventive maintenance for computing and communications equipment, coordinated with the Administrative Directorate of your location or branch. Supervise or execute this plan. Propose updates or replacements of computer equipment and software resulting from preventive maintenance at your respective headquarters or branch. Ensure technical support to users at your location or branch to guarantee their effective and efficient integration into the use of technologies available within the Institution. Ensure timely registration of all support requests handled at your location or branch in the ticketing system. Maintain up-to-date inventories of computing equipment, communications devices, accessories, and local IP address assignments at your location or branch. Supervise or execute the implementation of network points and other types of required network connections at your location or branch. Continuously monitor proper bandwidth usage, reporting unusual events as appropriate to the service provider and/or the TECHNOLOGICAL INFRASTRUCTURE AND SECURITY DEPARTMENT. Perform other duties assigned by your immediate supervisor. Welcome to San Juan Bautista Private University (UPSJB)! We are a cutting-edge, efficient, and flexible educational institution committed to the country’s future. Our university community is characterized primarily by its commitment to social service—as an educational approach aimed at consolidating professional training aligned with national realities and the country’s opportunities within the international context. Our commitment is to comprehensively train professionals and thereby become a university valued for its academic processes, research outcomes, and the societal impact of its graduates. We uphold a policy of respect toward the University Community, placing strong emphasis on continuous professional development, participation, and teamwork. Our curricular programs focus on productivity and competitiveness and have been designed to fulfill our institutional policies and commitments. These programs are periodically updated to adapt to Peru’s and the world’s evolving realities—realities constantly changing due to political, social, project-development, and public-management improvement factors. Requirements Bachelor’s degree or professional title in Systems Engineering, Computer Engineering, etc., or Technical Diploma in Computing and Informatics or related technical fields. ITIL Foundation certification. Minimum three (3) years of experience in IT technical support. Benefits All statutory benefits and profit-sharing. Access to EPS health insurance coverage for the employee and eligible dependents, as stipulated by law (30%). A day off on your name day. Half-day off on the birthday of an immediate family member. Benefit voucher program offering corporate discounts across various entities, plus a personal time-off voucher program. Active participation in our training program. "Our institution is committed to equal employment opportunities, promoting ethnic origin, nationality, generational diversity, and inclusion of people with different abilities and/or disabilities."