Student-Customer Service Assistant

Description

Job Summary: We are seeking talent for customer service roles within an educational institution, managing academic and administrative processes to ensure proper student enrollment and follow-up. Key Highlights: 1. Customer service experience in the education sector 2. Management of academic and documentary procedures 3. Professional development in a pleasant environment The educational institution is seeking qualified personnel for **CUSTOMER SERVICE** in the district of Puente Piedra. **REQUIREMENTS:** * Technical professional in Business Administration, Communications, Education, Secretarial Studies, or related fields. * Intermediate Office skills, preferably advanced. * Experience as an assistant or auxiliary staff handling documentary procedures and document preparation. * One year of experience in educational institutions or public institutions within the education sector. * Proficiency in information management software platforms (academic management system preferred). **RESPONSIBILITIES:** * Ensure accurate enrollment registration for both new and returning students during the current period. * Process enrollment reservations, shift transfers, and immediate updates to student data. * Handle re-enrollment procedures, program changes, program withdrawals, and internal/external transfers. * Prepare certificates, official letters, diplomas, and other documents as requested by students. * Distribute class schedules to new students: first cycle and/or transfer students. * Verify all student data (grades and/or current account balance and/or attendance, as applicable) in the system prior to processing any academic procedure or request. * Inform parents/guardians of the academic status of their minor children upon request. * Consult with the Quality and Academic Services Management regarding enrollment matters for students with grade-related issues in previous semesters (applicable only to professional degree programs). * Process and track student-related procedures, delivering reports to the Quality and Academic Services Management and/or Campus Administration as appropriate. **COMPETENCIES:** * Customer Orientation * Proactivity * Teamwork * Ability to Work Under Pressure * Effective Communication **OFFERED:** * Compensation: S/. 1,500.00 * Pleasant work environment, career development path, discount vouchers, and discounts on educational programs. * Working hours: Mon–Sat (2:30 PM to 10:30 PM) Employment type: Full-time Salary: S/.1,400.00 – S/.1,500.00 per month Work location: On-site employment