We are looking for a **Customer Service** representative who is proactive and organized to join our team. The goal is to ensure that accounts remain active and compliant with platform policies. **Responsibilities** * Monitor the status of assigned TikTok accounts. * Manage **appeals, reviews, and requests** in response to penalties or restrictions. * Coordinate with the content team to ensure compliance with TikTok's guidelines. * Record incidents and resolutions in Excel. * Analyze trends, metrics, and basic performance reports. * Assist with operational tasks related to content creation and publishing. * Maintain smooth communication with internal teams and creators. **Requirements** * Technical or university degree in **Marketing, Communications, Advertising**, or related fields (completed or in progress). * Intermediate level of **Excel** (tables, filters, basic functions). * Experience in customer service. * Knowledge of TikTok, its community guidelines, and content policies. * Problem-solving skills and case follow-up ability. * Strong writing and communication skills. * Organized, detail-oriented, and proactive. If you are interested in filling out the form, please follow the general steps to complete the application: https://forms.gle/eWgCJLKnHLkmqRmLA Job type: Full-time Salary: S/.1,500.00 per month Work location: On-site position