Level 2 Support Technician - 14x7 Work Schedule

Description

Job Summary: Level 2 Support Technician to manage technological requests, provide microcomputer support, and assist with infrastructure at a mining unit, ensuring operational continuity. Key Highlights: 1. On-site technical support in Windows environments and the Microsoft platform 2. Support for maintenance and management of network and IT infrastructure 3. Opportunity for professional development and experience in the mining sector A national technology company is seeking a **Level 2 Support Technician** to provide on-site support at a **major mining unit** located in the **Huancavelica** region. The position aims to manage technological requests at the client’s site, deliver microcomputer support, and assist with infrastructure, ensuring agile, organized, and operationally continuous service delivery. Requirements * **General experience:** Minimum of 2 years in on-site technical support. * **Specific experience:** Minimum of 1 year providing support for **technological infrastructure**. * **Education:** Technical or university degree in Systems, Computing, Networks, or related fields. * **Technical knowledge:** * Proficiency in Windows environments and Microsoft tools. * Proven experience managing tickets via **JIRA**. * **Availability:** To work **on-site under a 14x7 schedule** at the mining unit located in Huancavelica. * **Soft skills:** Strong communication skills, organizational ability, problem-solving capability, and strong customer-service orientation. Responsibilities * Provide on-site technical support in Windows environments and the Microsoft platform to users at the mining operation. * Address microcomputer support incidents, user requests, and provide support for Office 365\. * Assist with first-level maintenance and management of the unit’s **network and IT infrastructure**. * Log, track, and close tickets through the JIRA system. * Comply with established operational procedures and Service Level Agreements (SLAs). * Manage equipment assignment, control, and return (inventory control). * Handle critical situations with users and escalate complex incidents as appropriate. * Coordinate with vendors and third parties for prompt incident resolution. Conditions and Benefits * **Employment Regime:** SME payroll, including 15 annual vacation days and ESSALUD health insurance. * **Work Schedule and Location:** 100% on-site work under a **14x7 schedule in Huancavelica**. * **Covered Travel Expenses:** The company fully covers **transportation, meals, and accommodation** costs during the stay at the mining unit. * **Work Tools:** Provision of corporate equipment for job performance (laptop and mobile phone). * **Professional Development:** Opportunity to join a demanding corporate environment and gain experience in the mining sector. Salary: S/.2,500\.00 \- S/.3,000\.00 per month Work Location: On-site employment