Customer Service - Transportation Sector

Description

Job Summary: We are seeking a Customer Service professional to enhance the efficiency and quality of our mechanical assistance and roadside assistance services. Key Highlights: 1. Key role in transforming logistics with innovative solutions 2. End-to-end coordination of towing and roadside assistance services 3. Customer and insurance company request handling and follow-up **About Ingenicorp and the Inway Division** At **Ingenicorp**, we transform logistics in Peru with innovative solutions. The **Inway Division** is the core of our mechanical assistance and roadside assistance services, operating a fleet of tow trucks, vans, and motorcycles for key clients such as insurance companies (Rimac, La Positiva) and leading repair shops (Euroshop). We’re looking for a **Customer Service** professional to drive the efficiency and quality of our services! **Key Job Details** * **Location:** Surquillo, Lima (head office) \+ operational travel to peripheral areas. * **Work Modality:** On-site with operational flexibility. * **Schedule:** Monday to Sunday (rotating shifts). * **Salary:** Competitive **Essential Requirements** * **Academic Background:** * Completed or incomplete technical or university degree in **Industrial Engineering, Logistics, Administration, or related fields**. * **Experience:** * Minimum 6 **months** in operational/logistics roles (preference for fleet management or transportation). **Main Responsibilities** * Handling and receiving calls from customers and insurance companies. * Recording and tracking towing and roadside assistance requests. * Coordinating with operators and customers to execute services. * Monitoring services until completion. * Coordinating and tracking authorizations and payments with insurance companies. * Addressing inquiries, incidents, and complaints. * Recording and updating completed and pending services. * Coordinating with Billing and Operations teams for service closure. **Required Skills** **Soft Skills:** * **Assertive communication** (for coordination with customers and suppliers). * **Problem-solving under pressure** (e.g., tow truck failures during emergencies). * **Adaptability** to operational changes (rotating shifts, weather, traffic). **Technical Skills:** * **Basic Excel** * **Google Workspace** (Drive, Sheets, Docs). **Benefits** * **Formal payroll from day one** (CTS, vacation, bonuses). * **Health insurance** and Life Insurance per Law. * **Training programs** in leadership and technological tools. * **Exclusive discounts** on Intools products \#AC \#LogísticaEnLima \#TrabajoEnSurquillo \#OfertasDeEmpleo \#IngenieríaLogística Employment Type: Full-time Salary: Starting from S/.1,400\.00 per month Application Question(s): * Are you immediately available to work in Surquillo on a rotating schedule (Monday to Sunday)? * Are you familiar with the transportation and logistics solutions industry? * Do you have at least 6 months of experience in similar positions and/or functions? * Do you agree to a variable remuneration of S/1400? Workplace: On-site employment