Job Summary: This Back Office Executive role supports the commercial team by managing reservations, systems, and documentation to optimize sales operations. Key Highlights: 1. Key support in enhancing the commercial team’s efficiency and sales optimization. 2. Skill development within the luxury industry. 3. Being part of a global family of iconic hotels (Belmond and LVMH). As a Back Office Executive at Journeys in Peru, you will have the opportunity to play a pivotal role in supporting and enhancing the efficiency of our commercial team. You will be responsible for providing comprehensive support to the sales team—managing reservations, entering and updating information in systems, and tracking deadlines to ensure orderly and timely operations. Your contribution will enable the commercial team to optimize their workflow and focus on closing opportunities, directly impacting sales growth. **If you are seeking to develop your skills and become part of the future of luxury, this is your moment.** **Key Responsibilities Include:** * Managing reservations with suppliers, requesting availability and special rates as appropriate. * Registering and administering reservations in departmental systems (e.g., HMS Infor, Travel Studio, Toursys). * Following up on requests received via email and digital platforms, ensuring timely responses. * Reconfirming reservations within supplier-defined timeframes to guarantee proper service delivery. * Preparing virtual files associated with confirmed reservations and maintaining them complete and organized. * Preparing client documentation, including confirmed and final itineraries. * Entering and updating passenger data in systems and platforms, ensuring accuracy and consistency of information. * Implementing changes and modifications to programs according to sales team requirements. * Managing issuance of air and rail services, coordinating their proper confirmation. * Coordinating with Accounting on supplier payments and agency commissions, maintaining efficient communication with suppliers, clients, and internal departments, and complying with SST guidelines. **Requirements** **What You Bring:** * Technical degree in Tourism Administration, Travel Agent, or related field. * Minimum 1 year of experience in receptive tourism or similar roles. * Intermediate-level English proficiency. * Intermediate-level Microsoft Office proficiency. * Familiarity with specialized travel agency software is desirable. * Experience managing reservations, quotations, and itineraries. * Knowledge of coordinating tourism services, including air, ground, and rail transportation. * Strong organizational, planning, and multitasking abilities, with capacity to manage multiple priorities simultaneously. * Attention to detail, quality control of information, and results orientation, ensuring adherence to deadlines. **Benefits** **What We Offer:** At Journeys In Peru, we take pride in fostering a culture rooted in kindness, active listening, and genuine connections with our colleagues and guests. We offer a wide range of compensation, perks, and benefits, including: * 100% covered oncology insurance for the employee, plus corporate rates for spouse and children * Complimentary experiences and preferential rates at our iconic destinations * Meals provided in the staff cafeteria * Competitive salaries * Commission payments We strive to create an environment where our employees can thrive both personally and professionally. With our commitment to continuous development, you’ll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Moreover, with our extensive portfolio, the opportunities to build a truly unique career here are limitless. Join us and achieve the truly exceptional. **This is your moment. Apply today!** **The Belmond and LVMH Family** Journeys In Peru proudly belongs to LVMH and the global collection of Belmond’s iconic hotels, trains, and river cruises—delivering exceptional experiences worldwide. When you join one of our properties, you join a global family of historic hotels and stunning destinations, where our employees lie at the heart of the Belmond experience. Per Law No. 29973 "General Law for Persons with Disabilities": “All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender expression or identity, sexual orientation, national origin, genetics, disability, or age".
María García
Indeed · HR
María García
Indeed · HR
