Job Summary: McCANN Lima seeks a Community Manager to administer social channels, generate content, and build an active digital community for brands. Key Responsibilities: 1. Manage and moderate online communities around a brand. 2. Serve as the bridge between users’ needs and the brand. 3. Develop tactics to activate digital communities and generate interaction. At McCANN, we are seeking a Community Manager for our McCANN Lima office. Your primary mission will be to manage brands’ social channels, generating content that builds an active and engaged digital community—bringing the brand closer to current and potential consumers while supporting the communication needs of products or services focused on brand and community building. Position Profile: · Professional and/or technologist in: Advertising, Graphic Design, Social Communication, Digital Marketing, or related fields. · Minimum 2 years of experience in similar roles and responsibilities. · Intermediate English proficiency. Responsibilities and/or Functions: · Manage, build, and moderate online communities around a brand. · Nurture and maintain the community of loyal followers assigned to the brands. · Serve as the bridge between users’ needs and the brand. · Circulate information among stakeholders. · Identify leaders both internally and externally. · Understand the brand and its communities to write using the appropriate tone and terminology. · Identify suitable collaboration pathways between the community and the brand. · Proficiency with Tools (Social Media Listening). · Enforce the brand’s social media strategy. · Maintain broad vision and analytical capacity to assess the context used when planning the brand’s conversations with consumers. · Respond to comments generated by the community. · Engage consumers through conversations created on social media. · Design conversational calendars. · Design FAQs matrices. · Publish content on the brand’s social media channels. · Design tactics to activate digital communities. · Cover events in which the brand participates. · Generate reports on brand performance. · Identify topics that will drive community interaction. · Maintain active communication with the captive digital community. · Build a more engaged and active community, increasing amplification and dissemination of brand activities. · Keep the digital community informed about the brand’s various activities. · Present clients with brand performance and reach metrics, identifying strengths, opportunities, and areas for improvement to build a strong brand community. · Maintain process traceability according to the company’s established structure. · Activate, execute, and analyze digital community behavior. · Receive the brand’s social media strategy from the Social Media Director, clearly identifying the brand’s objectives within social channels. · Collaborate with the Account Executive to present tactical ideas to clients for activating digital community participation. · Develop a benchmark to identify best practices across social media channels. · Attend client meetings. Specific Knowledge: · Basic marketing concepts. · Basic proficiency in graphic design and advertising concepts. · Knowledge of numerical data analysis. · Proficiency with Microsoft Office. · Internet proficiency. Required Tools: · Knowledge of tools for managing social media channels (Hootsuite). · Knowledge of tools for analyzing community behavior (Tweetstats, Tweetreach, Topsy, Crowbooster, Twittercounter, and others). · Knowledge of tools for measuring community engagement levels (Tweetlevel and Klout). Apply Now! Please indicate your gross salary expectation in soles. Employment Type: Full-time Salary: S/.1\.00 per month Application Question(s): * What is your current gross salary expectation in Soles? * How many years of experience do you have as a Community Manager? * Is your salary expectation negotiable? Work Location: Hybrid in Miraflores, Lima