Location: Lima, PE, 15823 Department: Supply Chain Full\-time or Part\-time: Full\-Time Job Type: Employee Shift: On site **Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.** At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world\-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business. To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube **Join Us at Amcor: Make a Global Impact!** At Amcor, we are transforming the packaging industry to create a sustainable future. Our products impact the lives of millions of people every day — in food, beverages, pharmaceuticals, medical devices, personal care, and other essential products. With an ambitious commitment to make all our products recyclable or reusable by 2025, we are positioned to make a real difference in people’s lives around the world. We have a proud history dating back to the 1860s, evolving from a **single** paper mill in Melbourne into the global leader in packaging. As a top-tier S\&P 500 company with $13 billion in sales, we empower our 40,000 employees across 40 countries and 250 locations to innovate and excel. For us, **focusing** on the customer is at the heart of everything we do. We believe in building strong, lasting relationships with our customers by truly understanding their needs and delivering solutions that exceed their expectations. As part of our team, you’ll have the opportunity to work in a culture that prioritizes customer satisfaction, fosters innovation, and values your contributions to making a difference for our customers. **Position: Customer Service Executive** **Job Description:** Manage customer needs and deliver exceptional service in accordance with Amcor’s and its customers’ standards and expectations; serve as the primary point of contact with other internal departments to support various inquiries. * Manage customer needs and deliver outstanding service in line with company-established standards. * Analyze and manage demand by account category to maximize sales to customers. * Process customer orders and track them through to delivery via consistent communication, prompt responses to inquiries, requests, and complaints. * Schedule and coordinate regular meetings with customers to strengthen engagement with assigned accounts. * Monitor inventory stock levels across the supply chain and collaborate with customers to secure acceptance of those levels, ensuring operational balance. * Organize/participate in coordination meetings with various internal departments to identify and implement best practices aimed at meeting our customers’ needs. * Manage service-level indicators and forecast accuracy. * Prepare customer sales forecasts with the reliability required by the company. **Qualifications:** Bachelor’s degree in Industrial Engineering, Business Administration, International Business, or related fields. Minimum 3 years of experience in Customer Service or Sales, preferably within industrial companies and involving direct customer interaction. Intermediate proficiency in Excel. Intermediate to advanced proficiency in English. Willingness to work in Lurín. **Skills and Competencies:** * **Customer Focus:** Prioritize customer needs and satisfaction, ensuring our services effectively support their goals and enhance their experience. At Amcor, we are stronger because of the diversity of talent, styles, cultures, and experiences within our team. Diverse perspectives lead to diverse solutions — essential to our success and innovation. We are a global team where everyone has a voice and can make a difference. **If you’re ready to make an impact in a growing global organization, we’d love to hear from you!** **About Amcor** Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries. 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