COMMERCIAL ASSISTANT AND RECEPTIONIST

Description

Position Summary: Efficiently manage commercial and administrative patient care, ensuring patient acquisition, follow-up, scheduling, and retention. Key Responsibilities: 1. Manage social media leads and schedule appointments 2. Provide guidance, explain treatments, and retain patients 3. Optimize the appointment schedule and coordinate with specialists Efficiently manage commercial and administrative patient care, ensuring proper acquisition, follow-up, scheduling, and retention to contribute to the clinic's sustainable growth. **JOB RESPONSIBILITIES** **Commercial Management** * Immediately contact all leads generated via Facebook, Instagram, and WhatsApp. * Respond to patient inquiries. * Apply sales protocols and appointment booking procedures. * Follow up with interested patients. * Confirm patient attendance for appointments. * Manage rescheduling requests. **Patient Care** * Greet and receive patients. * Provide guidance regarding treatments. * Explain current promotions. * Explain the referral program. * Explain treatment plans. * Manage patient experience. * Retain patients through the "Cavity-Free Club". * Encourage patients to leave comments on Google reviews. **Appointment Scheduling** * Schedule appointments. * Optimize available time slots. * Minimize idle time. * Coordinate specialists' schedules. **Commercial Follow-up** * Reactivate inactive patients. * Request referrals or recommendations. * Request Google reviews. * Conduct reminder campaigns. **Administrative Management** * Manage clinical records. **Marketing** * Record patient experiences and post them on WhatsApp status and social media. Work Location: Lima\-San Martin de Porres, intersection of Avenida Universitaria and German Aguirre Minimum Experience: 1 year in similar roles Workplace: On-site employment