Trainer - Facilitator

Description

Job Summary: Design and implement training programs, conduct in-person and virtual training sessions, and assess learning for sales teams and customer service staff. Key Responsibilities: 1. Training program design and implementation. 2. Conducting in-person and virtual training sessions. 3. Learning assessment and on-site follow-up. · Design and implement training programs (onboarding, product knowledge, sales, and customer service). · Deliver in-person and/or virtual training sessions to sales teams, customer service staff, and back-office personnel. · Assess learning through tests, interactive activities, and on-site follow-up. · Train staff on telecommunications products and services (plans, devices, number portability, etc.). · Ensure proper application of operational processes and customer service protocols. · Develop instructional materials (presentations, manuals, guides, assessments). · Monitor post-training performance indicators (sales KPIs, quality metrics, NPS). · Provide feedback and coaching to employees. · Coordinate with departments such as Operations, HR, and Quality to identify training needs. Update training content according to changes in products, campaigns, or processes. Salary: S/.3,000\.00 \- S/.3,500\.00 per month Work Location: On-site employment