Ensure timely and efficient handling of all customer inquiries, as well as proper follow-up on post-travel incidents, guaranteeing high-quality service. Comprehensive handling of incidents, emergencies, and complaints before, during, and after travel, ensuring their proper resolution; keeping the client continuously informed and performing necessary internal escalations. Management of requests for changes, modifications, and reissuances, including fare inquiries via GDS and NDC. Administration of all customer service channels (telephone, call center, email, Freshchat, Freshcaller, and virtual complaint book). Continuous case tracking, keeping the client informed and carrying out required internal escalations. Management and tracking of refund, return, compensation, and payment date processes. Coordination and follow-up of cases referred by sales and administrative teams. Sales of services according to customer needs. Participation in special commercial campaigns, ensuring timely, efficient, and high-quality service. EXPERTIA TRAVEL is a tourism holding company that brings together iconic South American tourism enterprises, including the brands Nuevo Mundo Viajes and AGIL Perú in outbound tourism. In inbound tourism, it includes Condor Travel, Tropic DMC, among others. Our purpose is to create lifelong experiences—together. Requirements Technical and/or university studies in Tourism and Hospitality, Commercial Aviation, or related fields. Three years’ experience as a sales counter agent. Proficiency in IATA Geography. Intermediate-level Office software skills. **GDS proficiency:** SABRE – AMADEUS, NDC (booking, documentation, fare quoting, regulation review) Customer service techniques expertise. Basic knowledge of administrative and accounting topics. Intermediate English (written and spoken). Benefits Formal employment with full statutory benefits. EPS health insurance coverage at the policyholder’s percentage rate. Discounts on travel and tourism packages. Ongoing training and growth opportunities. Birthday leave. On-site work modality.