Position Summary: We are seeking an Incident Manager to register, analyze, and follow up on operational cases, with emphasis on service excellence and analytical capability. Key Highlights: 1. Experience in handling incidents, complaints, or order tracking 2. Analysis of reported cases and application of procedures 3. Communication and service orientation **INCIDENT MANAGER** **Lima** If you have experience in case tracking, complaint handling, or administrative management in logistics or transportation sectors, this opportunity is for you! Requirements: ✔ Technical graduate in **Administration, Logistics, or related fields** ✔ **1 year of experience** in handling incidents, complaints, or order tracking ✔ Intermediate-level proficiency in **Excel, Word, and PowerPoint** ✔ Strong communication skills, service orientation, and analytical ability Main Responsibilities: * Register and manage incidents arising during operational processes. * Analyze reported cases and apply the corresponding procedure. * Identify responsible parties and document case evidence. * Follow up on and close incidents within established timeframes. * Report indicators and results to the relevant department. Benefits: **Full payroll registration** Working Hours: Monday to Friday **8:00 a.m. – 6:00 p.m.** Saturdays **9:00 a.m. – 12:00 p.m.** Employment Type: Full-time, Permanent Salary: S/.1,300.00 – S/.1,350.00 per month Work Location: On-site employment