Customer Experience Analyst

Description

Job Summary: We are seeking a professional to enhance customer experience by analyzing and managing information, generating reports, and providing insights to optimize processes. Key Highlights: 1. Improve customer experience through data analysis. 2. Manage claim and NPS data for various banking departments. 3. Create and maintain dashboards with customer experience metrics. **Job Description** ---------------------- Enhance customer experience through information analysis and management. 1\. Manage claim and NPS data to deliver information to different bank departments: channels, planning, and claims. 2\. Prepare all regulatory reports related to departmental management. 3\. Provide information to internal customers by creating and maintaining dashboards and visualizations of key customer experience metrics. 4\. Support the generation of insights on opportunities to improve customer experience through data analysis. **Candidate Requirements** -------------------------- *  University degree in Industrial Engineering, Systems Engineering, or related fields. * Prior experience handling large volumes of data. * Advanced Excel, Power BI, and SQL knowledge (mandatory). * Knowledge of GCP or BigQuery (desirable). * Analytical ability to interpret data and draw conclusions. * Support in defining plans. * Knowledge of CX methodologies, metrics, tools, and systems (desirable). This position is open to persons with disabilities. **Selection Process** ------------------------ Our selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to this position 2\. Check your email 3\. Log in to Aira and answer the requested questions and/or tests Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who work every day toward our firm Purpose — Simplify and Enjoy Life More. We operate in 9 countries and consist of five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each brand shapes who we are, and together — as One Team — we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch and innovate, take risks, and create opportunities that keep us at the forefront — driving us to constantly reinvent ourselves to deliver the best shopping experience at every touchpoint with us.