Receptionist - Customer Service

Description

Job Summary: We are seeking a Receptionist and Customer Service professional with a strong service orientation, proactivity, and dynamism to attend to patients and manage appointments. Key Highlights: 1. Customer and patient service 2. Medical appointment scheduling and management 3. Service orientation and dynamism A healthcare institution located in Jesús María is currently seeking experienced professionals in customer service and quality service delivery for the position of **Receptionist and Customer Service**, requiring service orientation, proactivity, dynamism, and strong communication skills. RESPONSIBILITIES: * Execute admission and patient service procedures and operational activities in accordance with internal processes. * Inform interested individuals about our various medical specialties, fees, pricing, and maintain the corresponding appointment schedule. * Address customer requests promptly, efficiently, and securely, aiming to reduce waiting and service times. * Call patients to confirm appointments and follow up on scheduled patients. * Compile medical records, organize them, and file them appropriately. * Prepare budgets and provide related information to patients. * Monitor and manage physicians’ appointment schedules. * Collect patient payments, issue receipts or invoices, and perform daily cash closing. * Coordinate with nursing staff regarding patient admissions. REQUIREMENTS: * Graduates of technical or university programs in Administration, Marketing, or related fields. * Minimum one year of experience in patient service roles within clinics and/or hospitals. * Intermediate-level proficiency in Microsoft Office. * Availability to work at our Jesús María location. BENEFITS: * Timely salary payments * Enrollment under the Microenterprise Payroll System * Pleasant working environment. Employment Type: Full-time Salary: S/.1,300.00 - S/.1,400.00 per hour Work Location: On-site employment