Call Center Agent

Description

Job Summary: We are seeking Call Center Agents to handle telephone and digital customer interactions, resolve inquiries, and coordinate home visits. Key Highlights: 1. Manages customer service via telephone and WhatsApp 2. Coordinates service requests and repairs 3. Works for a leading Retail and technology company Hiraoka is a Peruvian company with over 50 years in the Retail sector, a market leader in home appliances and technology, recognized nationwide for our quality service and warranty. In 2023, we ranked first in the CX Index Awards as the best company for managing customer experience in the Retail category. Currently, we are seeking two **Call Center Agents** for our office located in **Carmen de la Legua \- Callao**. Below is the detailed information: **What are the job responsibilities?** * Answering incoming calls to the call center. * Managing customer service via telephone and resolving inquiries regarding service requests and/or repairs. * Responding to customer service inquiries via WhatsApp (Chatigo). * Collecting customer data for home visit requests for product inspection and coordinating with the administrative office. **What are the job requirements?** * High school diploma required. * Minimum 6 months of relevant experience performing the stated duties. * Availability to work in Carmen de la Legua \- Callao. **What benefits does the position offer?** * Enrollment in the general payroll system from day one. * Statutory benefits (CTS, bonuses, vacation, family allowance, Essalud insurance). * 100% company-covered lunch on all working days. * Food card starting from the 4th month. Work Schedule: Monday to Friday, 8:00 AM to 6:00 PM; Saturdays, 8:00 AM to 1:00 PM Position Type: Full-time Application Questions: * Are you available to work Monday to Friday from 8:00 AM to 6:00 PM and Saturdays from 8:00 AM to 1:00 PM? * To contact you, please provide your phone number. * How much experience do you have in this role? Please detail your main responsibilities. * Do you agree with the salary of S/1200\+ fully covered lunch\+ food card? * Do you reside in nearby areas that allow daily commuting to our Carmen de la Legua office? Work Location: On-site employment