Customer Care Executive – Tourism

Description

Job Summary: We are seeking a Customer Care Executive to handle inquiries, requests, and provide solutions to travelers, ensuring a high-quality experience. Key Highlights: 1. Opportunities for growth and professional development. 2. Ongoing training and mentoring. 3. Join a dynamic and collaborative team. **Who Are We?** We are a company with presence in Europe and the Americas, specializing in inbound tourism. We manage local experiences and tours, collaborating with leading platforms such as **GetYourGuide, Viator, TripAdvisor, and Civitatis**. We are looking for a **Customer Care Executive** with a service-oriented mindset, excellent communication skills, and a problem-solving orientation. If you are motivated by delivering high-quality service and developing within a dynamic environment, **we want to meet you**. **What Will You Do in This Role?** As part of the Customer Care team, you will be responsible for providing close, efficient, and solution-oriented support, accompanying our travelers throughout their booking process and experience. Your main responsibilities will include: * Providing customer support via email, phone calls, WhatsApp, and other communication channels. * Managing inquiries, requests, and requirements related to bookings and contracted services. * Following up on each case, offering timely solutions while maintaining clear communication with the customer. * Reviewing and validating booking-related information to ensure accurate service management. * Responding swiftly and judiciously to unforeseen situations, always prioritizing customer satisfaction. * Keeping internal systems updated and collaborating across departments to ensure efficient and high-quality service. **The Profile We Seek** * Prior experience in customer service, customer support, or similar roles. * Excellent verbal and written communication skills. * Ability to prioritize tasks and manage multiple responsibilities simultaneously. * Proactive attitude, customer orientation, and service mindset. * Problem-solving ability and capacity to make timely decisions. * Teamwork skills and adaptability to a dynamic environment. * Proficiency in Microsoft Office and digital tools. * **Intermediate or advanced English (mandatory).** * Experience in tourism, travel agencies, hospitality, airlines, or service companies is highly valued. Competencies That Will Make a Difference * Empathy and customer orientation. * Organization and attention to detail. * Effective communication. * Analytical and problem-solving skills. * Adaptability and continuous learning. * Responsibility and commitment. * Teamwork. **What Do We Offer?** * Ongoing training and mentoring during your onboarding process. * Genuine opportunities for growth and professional development based on performance. * Join a dynamic, collaborative, and excellence-oriented team. **Education** * Technical or university studies in Tourism, Business Administration, Hospitality, Languages, or related fields (mandatory). **Job Information** * **Work Mode:** On-site. * **Location:** Miraflores, Lima. * **Schedule:** Full-time. * **Working Hours:** Monday to Sunday, from 7:00 a.m. to 4:00 p.m., with rotating day off. * **Start Date:** Immediate. **If you are passionate about customer service and wish to build your career in an internationally oriented company, we look forward to your application!** Salary: S/.1,800\.00 per month Workplace: On-site employment