Job Summary: Funeral service sales and customer service supervisor, responsible for overseeing customer service, handling complaints, and ensuring compliance with policies and contracts. Key Highlights: 1. Lead customer service and sales for funeral services 2. Manage quality and improve procedures 3. Coordinate operations and review billing Funeral Service Sales and Customer Service Supervisor Experience in funeral services and/or insurance sectors is preferred. Requirements: * Degree in Administration, Economics, Engineering, or related fields * 3 years of experience as a coordinator or supervisor * Knowledge of ISO 37001 standard Responsibilities: 1\. Directly supervise Advisors' customer and user service delivery and ensure adherence to established policies for funeral service provision 2\. Address user observations or complaints regarding funeral service delivery by providing clear and precise responses to ensure user satisfaction 3\. Review contracts prepared by Funeral Service Advisors to confirm compliance with funeral service policies 4\. Review daily billing generated by Funeral Service Advisors to prevent errors or omissions 5\. Regularly coordinate with the Operations Assistant to ensure funeral services are delivered according to agreed conditions and timelines 6\. Develop and propose procedural improvements to standardize higher quality in funeral service delivery Work Location: On-site in Santa Beatriz Working Hours: Monday to Saturday Payroll enrollment from day one; salary S/3600 to S/4000 plus food vouchers starting from the fourth month of employment Salary: S/.3,500.00 \- S/.4,500.00 per month Work Location: On-site employment
María García
Indeed · HR
María García
Indeed · HR
