Customer Loyalty Manager / Call Center

Description

Job Summary: Verisure Peru is seeking a Customer Loyalty / Retention Manager to convert cancellation intentions into loyalty opportunities by negotiating and building trust. Key Responsibilities: 1. Contact customers to identify their needs and offer effective solutions. 2. Record interactions and coordinate with internal departments to ensure an agile customer experience. 3. Meet and exceed established retention targets. At **Verisure Peru**, a leading electronic security company and certified Great Place to Work, we are looking for a **Customer Loyalty / Retention Manager** for our on-site position in Surco. If you possess strong negotiation skills, the ability to build trust, and can turn cancellation intentions into loyalty opportunities, this is your chance. **What We Offer:** * Direct payroll registration with all statutory benefits from day one. * Uncapped commissions + food card. * 80% covered EPS health insurance and 100% covered oncological insurance starting from the third month. * Continuous training and real opportunities for professional growth. * The opportunity to join an inclusive company that ensures equal opportunities and an excellent work environment. **What We Are Looking For:** * Minimum 1 year of telephone retention experience in a call center. * Strong results orientation and negotiation skills. * Positive attitude, persuasive communication, and customer-centric focus. * Intermediate proficiency in Microsoft Office. * Availability for on-site work in Surco. **Your Mission:** * Contact customers requesting service cancellation, identify their needs, and offer effective solutions to retain them. * Accurately record each interaction and follow up on temporary cancellations, permanent cancellations, and reconnections. * Coordinate with internal departments to ensure an agile and satisfying customer experience. * Meet and exceed established retention targets. "Verisure Peru is a company that promotes and guarantees the professional development of its employees in an environment of equality and respect, fostering equal opportunities for growth and improvement for all." "Go ahead—what are you waiting for? Join the Verisure team and start making history."