Job Summary: We are seeking a Customer Service and CRM Management Specialist, critical for both in-person and digital communication, delivering solutions and managing contacts. Key Highlights: 1. Personalized customer service: in-person, virtual, or telephone 2. Management of communication with potential customers via CRM 3. Professional development in a technologically advanced environment **Who Are We?** At SunMetals, with over 20 years of experience in gold purchasing and trading, we take pride in offering a service backed by cutting-edge technology, security, and full transparency. We use the advanced Thermo Fisher Metal Analyzer to certify gold purity, ensuring a fair and highly competitive price. Additionally, we operate a specialized US dollar exchange unit, providing reliable and efficient financial solutions. **Job Description** At **SunMetals**, we are seeking a **Customer Service and CRM Management Specialist (Social Media Conversations)** who will serve as the key point of contact for our customers—both in-person and digitally. In this role, you will be responsible for delivering warm, efficient, and solution-oriented service, as well as managing communication with potential customers through our CRM system. A university degree is not required; however, we value your **prior customer service experience**, your ability to clearly resolve inquiries, and your capacity to maintain order and tracking within a CRM. **Key Responsibilities** * Provide personalized customer service **in-person, virtually, or via telephone**. * Advise customers on the **gold jewelry sales process**, delivering clear and reliable information. * Operate the **US dollar to Peruvian sol exchange service**, ensuring accuracy and efficiency in every transaction. * **Manage communication with potential customers** via CRM (tracking, contact organization, interaction logging). * Maintain up-to-date customer databases and contribute to a seamless end-to-end customer service experience. **Requirements** * Minimum **1 year of prior experience in similar roles** (customer service, sales, cashier). * **Intermediate to advanced proficiency in Office**, especially **Excel**. * Experience managing **cloud-based files** (Google Drive, Dropbox, etc.). * Experience using **CRM systems** (HubSpot, ActiveCampaign, or similar preferred). * **Intermediate or higher English proficiency**, capable of effective written communication. * Excellent writing, spelling, and interpersonal communication skills. * Strong willingness to cooperate, proactivity, and desire for professional growth. * Ability to work **organizedly and multitask effectively**. **Working Conditions** * **Schedule:** Monday–Friday, 9:30 am–6:00 pm; Saturdays, 9:30 am–6:00 pm. * **Starting Salary:** S/. 2,000 * **Direct payroll enrollment** from the first day of employment. * **2-month probationary period**, per legal requirements. * **Location:** Miraflores, Lima, Peru * **Work Modality:** On-site **Application** If you meet the requirements and wish to join a solid and growing company, **apply now**! Employment Type: Full-time Salary: S/.2,000\.00 per month Work Location: On-site employment
María García
Indeed · HR
María García
Indeed · HR
