Senior Supervisor, Clareo Customs Support

Description

Job Summary: Leads and supervises Clareo Customs Support operations, ensuring regulatory compliance, process efficiency, customer service, and team development while minimizing risks and overspending. Key Responsibilities: 1. Lead and supervise Clareo Customs Support operations management 2. Ensure compliance with current regulations and process efficiency 3. Promote continuous improvement initiatives and develop the team ROLE PURPOSE The Clareo Customs Support Department is seeking a Senior Supervisor, Clareo Customs Support for Metropolitan Lima, Callao District. ROLE PURPOSE The purpose of this role is to lead and supervise Clareo Customs Support operations management, ensuring compliance with current regulations, process efficiency, appropriate customer service, and continuous team development, while minimizing risks, contingencies, and overspending for the company. YOUR RESPONSIBILITIES * Manage control reports to properly track the effectiveness of each portfolio, from proactive handling and retention of its shipping documents. * Ensure compliance with established procedures for each type of operation (proactive and retention). * Ensure that documents submitted to Customs meet all requirements of current regulations to secure favorable outcomes in processing and eliminate associated contingencies. * Supervise and monitor incidents arising during the process, manage them, and take actions that guarantee an efficient process free of penalties, contingencies, and/or overspending for the company. * Schedule internal and external training to strengthen team skills and competencies. * Ensure compliance with business rules applicable to the process. * Ensure equitable distribution of workload within the team. * Promote and drive continuous improvement initiatives in processes and team performance. * Alert on identification of high-risk customers within the processes. * Alert on identification of shipments flagged as restricted to avoid potential sanctions. * Handle and manage special cases related to customer complaints. * Comply with operational procedures, internal policies, and quality standards established by the company. WHAT YOU BRING * Bachelor's degree in International Business, Administration, or related fields. * Course or specialization in Customs or International Trade (mandatory). * Advanced Excel proficiency. * Power BI knowledge (desirable). * Advanced/intermediate English, spoken and written. * Minimum 5 years of experience in similar positions, including at least 2\-4 years leading teams. * Knowledge of customs regulations and procedures. CONNECTING PEOPLE, IMPROVING LIVES