Receptionist - Customer Service

Description

Job Summary: Otsuki Group SAC seeks a professional for customer service, social media management, and administrative functions at its microenterprise specializing in Honda motorcycle parts and services, as well as Motokars motorcycle services. Key Highlights: 1. Customer service with strong verbal and written communication skills. 2. Social media management and resolution of customer inquiries. 3. Inter-departmental coordination and record maintenance. **OTSUKI GROUP SAC** We are a microenterprise dedicated to selling genuine Honda motorcycle parts and providing maintenance and repair services for Honda and Motokars motorcycles. **Benefits:** · Formal payroll from day one. · Compensation ranging from S/1,130.00 to S/1,300.00. · Annual vacation leave and bonus payments in July and December (at employer's discretion). · Attendance bonus of S/150.00 after completing three full months of probation. · Working hours: Monday to Saturday, 8:30 AM – 5:30 PM. · ESSALUD or SIS health insurance. · Life Insurance under Peruvian Law. · Overtime pay. **Main Responsibilities:** · Customer service requiring solid verbal and written communication skills. · Social media management. · Addressing customer inquiries. · Serving customers and visitors both in person and via telephone. · Managing calls and correspondence (mail, packages, documents). · Maintaining an organized and welcoming reception area. · Providing accurate and timely information to customers and internal staff. · Performing administrative tasks such as report generation, data entry, and file management. · Coordinating with other departments to ensure efficient workflow. · Keeping customer records and management systems up to date. · Registering motorcycles upon entry; willingness to assist whenever required; and performing any other duties assigned by the immediate supervisor. **Additional Responsibilities:** · Recording contacts and creating motorcyclist groups (name + model + color). · Receiving customers (items possessed + damages). · Assigning mechanics in work orders (OS). · Scheduling appointments. · Confirming appointments. · Collecting spare parts from the elevator. · Carryover (drive and whiteboard). · Daily service tracking (recording complaints on the whiteboard). · Any other duties assigned by the immediate supervisor and/or workshop manager. · Cleaning the workplace area. Salary: S/.1,130.00 – S/.1,300.00 per month Workplace: On-site employment