Customer Service Advisor and Technical Support Specialist

Description

Job Summary: We are seeking a Customer Service Advisor to provide telephone-based customer service and technical support, resolve inquiries, diagnose issues, and ensure customer satisfaction. Key Highlights: 1. Career path and professional growth opportunities 2. Paid training 3. Work environment that values employee growth and well-being **Main Responsibilities** * Provide telephone-based customer service and support. * Resolve inquiries and incidents related to contracted services. * Perform basic diagnostics and guide customers in resolving issues. * Escalate cases to specialized departments when incidents require more complex handling. * Accurately record information from each interaction in the system. * Ensure a courteous, efficient, and customer-satisfaction-oriented service experience. **Requirements** * Minimum 3 months of experience in customer service or call center roles. * Strong verbal communication skills and service orientation. * Basic proficiency with computer tools. * Availability to work on-site at Centro Cívico. * Availability to work Monday through Saturday. **Schedule** * Monday to Saturday: 8:00 a.m. to 6:00 p.m. * Fixed day off: Sunday. **Benefits** * Fixed salary \+ performance-based variable pay. * Welcome bonus for the first 2 months. * Paid training. * Referral bonus. * Full payroll registration with all statutory benefits. * Corporate agreements and exclusive discounts. * Internal promotions and performance-based awards. * Career path and professional growth opportunities. * Birthday gift. Join our team and advance your career at a company committed to employee growth and well-being! Work Location: On-site employment