Job Summary: Responsible for optimizing monitoring and data analysis processes on the platform related to the CX Sub-Management through automation, analysis, and strategic recommendations. Key Highlights: 1. Optimization of monitoring and data analysis processes on the CX platform. 2. Leading automation of quality management and CX processes. 3. Creating reports and data visualizations to communicate findings. **Company Description:** We are Entel Connect. Our purpose is to help transform users’ experience by integrating technologies, processes, and people close to them—contributing to your business and society’s development. We seek individuals who treat customers as if they were their own, who inspire and mobilize others, and who lead change with excellence in their results. **Job Mission:** Responsible for optimizing monitoring and data analysis processes on the platform related to the CX Sub-Management. **Job Functions:** * Automation of Quality Management and CX Processes: o Identify automation opportunities in processes related to the CX Sub-Management (ACEC, DominIA, Aula, among others). o Design and implement automation solutions using RPA and other tools. o Maintain and optimize automated processes. * Data Analysis: o Collect, clean, and transform data from various sources. o Conduct exploratory and statistical data analysis. o Create customized reports and data visualizations to communicate findings. * Strategic Recommendations: o Design, update, and develop mockups to visualize analysis results. o Create prototypes of new functionalities for the various models of the Sub-Management. * CX Technical Support: o Provide technical support and assistance to internal users in using tools and applications. o Resolve incidents and issues related to the assigned platform. * Continuous Improvement: o Propose improvements to existing processes and new platform functionalities for the Sub-Management (new or existing). o Stay updated on the latest trends. **Requirements:** Professional in Systems, Business Administration, Marketing, or Technical fields. Proficiency in database management and reporting tools. Minimum 3 years of experience in similar roles. Experience using data analysis tools (advanced Excel, Knowledge of executing applications such as speech. Knowledge of quality management, CX, and continuous improvement. **Offer Conditions:**