Procurement, Customer Service and Import Assistant

Description

Position Summary: We are seeking an Import Assistant to interact with customers, process orders, resolve inquiries, support updates, and coordinate deliveries and import processes. Key Highlights: 1. Direct customer interaction and daily customer support 2. End-to-end management of import order lifecycle 3. Support in key import processes and SAP system We are currently looking for an Import Assistant at ISTC Peru in Miraflores, 100% office-based: **Responsibilities:** * Respond to and interact with customers daily via telephone, email, and Microsoft Teams. * Process orders from initiation through to final shipment of goods. * Resolve all customer inquiries and questions. * Assist in updating product prices in the SAP system. * Support issuance of purchase orders to suppliers and provide continuous follow-up. * Receive and verify that customer purchase orders are accurate and ready for processing. * Support import processes into Peru, including required documentation. * Coordinate deliveries to customers. * Assist in recording goods receipt in the SAP system. * Execute goods issue in SAP. * Prepare and send pending order and status reports to customers (tracking from supplier to destination). * Manage RMA processes (merchandise return authorizations). * Promptly follow up on all customer requests and inquiries. **Requirements:** * Degree in Administration, Accounting, or related field. * Advanced Excel proficiency * Detail-oriented * Customer service orientation * SAP knowledge * Advanced Microsoft Office proficiency * Outlook **Benefits:** * 15 days of CTS, 15 days of Bonuses, 15 days of Vacation. * Essalud health insurance coverage Employment Type: Full-time, Permanent Salary: S/.2,500\.00 per month Work Location: On-site employment