Customer Service Assistant

Description

Job Summary: Provides post-sales customer service to Falabella customers, managing requests and coordinating with departments to ensure optimal service while complying with quality standards. Key Responsibilities: 1. Post-sales customer service through various channels. 2. Coordination with departments to obtain information and responses. 3. Compliance with quality standards and service procedures. **Job Description** ---------------------- Provide post-sales customer service to Falabella customers. Respond to customers promptly through the various Customer Service Center (CSC) channels. Respond to customers promptly through any CSC channel designated by the CSC Management according to the company’s needs. Register and manage customer service requests according to the corresponding channel. Coordinate with required departments to obtain necessary information and responses in order to deliver optimal customer service. Comply with quality standards and service procedures aligned with the channel used to serve our customers. **Candidate Requirements** -------------------------- * Student or graduate in Business Administration or related field. * Basic office software skills. * Strong oral and written communication skills, empathy, and customer orientation. * Availability to work 48 hours per week \- hybrid. This position is suitable for persons with disabilities. **Selection Process** ------------------------ The selection process is conducted via Aira \- a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position. 2\. Check your email. 3\. Log in to Aira and answer the requested questions and/or tests. Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who work every day toward our firm Purpose \- Simplify and Enjoy Life More. We operate in 9 countries and comprise five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each of these brands shapes our identity, and together, as One Team, we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch new initiatives and innovate, take risks, and create opportunities that keep us at the forefront—driving us to continuously reinvent ourselves to deliver the best shopping experience at every touchpoint with us.