Customer Service - Miraflores

Description

Position Summary: We are seeking Customer Service Assistants to provide administrative and operational support, ensuring excellent patient care and follow-up. Key Responsibilities: 1. Friendly and timely patient service, in person, by phone, and digitally 2. Appointment management, coordination with laboratories and suppliers 3. Facility supervision and administrative management of the clinic **DENTAL CENTER** is seeking **2 CUSTOMER SERVICE ASSISTANTS**, meeting the following profile: **OBJECTIVE:** To provide administrative and operational support to the clinic, ensuring excellent patient care and follow-up, as well as the smooth daily operation of the dental center. **Requirements:** * Minimum 6 months of experience in customer service roles **Working Conditions:** * Location: Miraflores (one block from the Alliance Française). * Working hours: Monday to Saturday, **33 hours per week** * Formal employment under REMYPE (retirement insurance and 15 days of vacation). * Monthly payments. **Responsibilities:** * Serve and guide patients in person, by phone, and via digital channels, ensuring friendly and timely service. * Manage scheduling, confirmation, and follow-up of patient appointments. * Coordinate with dental laboratories for tracking and receipt of requested work. * Manage relationships with suppliers and handle the clinic’s administrative requests. * Supervise proper facility operations, ensuring order, cleanliness, and an appropriate patient experience. * Administer petty cash and control minor operational expenses. * Process supplier payments according to the established schedule. * Calculate professional fees and coordinate corresponding payments to dental staff. * Coordinate with external accounting to deliver required administrative information for payroll processing, payments, and labor documentation. * Distribute pay slips provided by the accounting department to staff. * Coordinate procurement, replenishment, and supply of materials and supplies necessary for patient care. * Continuously verify and manage material inventory levels, anticipate requirements, and prevent stockouts. * Handle inquiries and manage sales of medical uniforms. Salary: S/.1,200\.00 \- S/.1,400\.00 per month Application Question(s): * In which district do you live? * Are you available to work 33 hours per week in Miraflores (one block from the Alliance Française), Monday to Saturday? * What are your salary expectations under REMYPE (15 days of vacation, SIS, and AFP/ONP affiliation)? No bonus or CTS is provided. * Please provide your WhatsApp number. Workplace: On-site employment