Job Summary: Provide support to e-commerce channels, manage incidents, monitor applications and payment systems, and analyze transactions for the business. Key Responsibilities: 1. E-commerce channel support and incident handling 2. Incident, complaint, and improvement management 3. Transaction analysis and business needs assessment **Job Description** ---------------------- Provide support to e\-commerce channels, handle incidents, and perform application (web/app) tracking and monitoring. Manage incidents, complaints, improvements, and risks, as well as all aspects of user support for the e\-commerce business. Monitor payment systems and payment methods. Report purchase orders with errors to the responsible departments for prompt resolution. Analyze transactions for cardholder fraud patterns. Understand, interpret, and translate business needs. Support the development of departmental KPIs, following coordination with the business analyst. **Candidate Requirements** -------------------------- * Bachelor’s degree or higher in Business, Administration, Engineering, Economics, or related fields. * 1\- 2 years of experience providing operational sales support in retail. * Experience in face\-to\-face customer service or call centers (desirable). * Proficiency in back\-office systems: (SD, PMM, POS VIRTUAL, GCP, Postman, Office, etc.). * Competencies: responsibility, teamwork, flexibility, analytical thinking. * Availability to work in a hybrid model with rotating shifts (Mon \- Sun, 1 day off). * Availability to work in Surquillo. **Selection Process** ------------------------ The selection process is conducted via Aira \- a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the job posting 2\. Check your email 3\. Log in to Aira and respond to the requested questions and/or tests Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in\-person stage. **About Us** ------------------ We are over 88,000 people who work every day toward our firm Purpose \- Simplify and Enjoy Life More. We operate in 9 countries and consist of five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each brand shapes our identity, and together, as One Team, we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch new initiatives and innovate, take risks, and create opportunities enabling us to remain at the forefront—constantly reinventing ourselves to deliver the best shopping experience at every touchpoint with us.