Position Summary: We are seeking a professional to analyze, propose, and implement automations and improvements for manual and new processes, manage incidents, and optimize payment channel operations. Key Responsibilities: 1. Develop automations and process improvements. 2. Analyze incidents and propose system enhancements. 3. Manage stakeholder relationships and support audits. **Do you want to develop your professional career?** BBVA is a global company with over 160 years of history, operating in more than 25 countries, serving over 80 million customers. We are more than 121\.000 professionals working in multidisciplinary teams with diverse profiles including finance specialists, legal experts, data scientists, developers, engineers, and designers. Our people make the difference in our success. **Contract Type:** Regular (Undefined) **What Are We Looking For?** * Analyze, propose, and implement automations for manual processes, newly requested business processes, or unit-level improvements. * Participate in meetings related to changes or improvements in authorization and settlement processes. * Analyze application-related incidents (including accounting) concerning cards to propose system enhancements. * Generate and participate in recurring working sessions with stakeholders across the payment channels ecosystem (e.g., VISA, MasterCard, Niubiz, Izipay) to propose and implement improvements in card purchase authorization and settlement processing. * Act as intermediary with VISA and MasterCard to resolve operational issues, following transaction verification, and perform analysis using Visa Online and MasterCard Connect tools. * Evaluate and document service level improvements for card transaction authorizations. * Analyze authorization dashboard data, reporting trends and incidents, or alternatively proposing strategic improvements that positively impact acceptance rates. * Design and document new authorization rules arising from identified improvement opportunities. * Support and analyze audit requirements with a focus on improving payment channel processes. * Address and analyze operational queries and incidents from branch networks and Head Office. * Monitor, reconcile, and track incidents registered in the Payment Channels incident module MP76\. * Perform other duties assigned by the immediate supervisor. Requirements: * Bachelor’s degree or university graduate in Industrial Engineering, Statistics, Systems Engineering, Business Administration, or related fields. * 2–3 years’ experience managing suppliers. * Experience implementing operational efficiencies and managing budgeted expenses. * Experience in card production and distribution. * Knowledge of data analysis. * Soft skills: teamwork, proactivity, adaptability, negotiation, effective communication, leadership. **Responsible Banking** --------------------- Our responsible banking model **aims to build a more inclusive and sustainable society.** Because the future of finance is financing the future. We began with the spirit of helping others make the best financial decisions. That spirit remains today and drives us forward—prioritizing innovation and digital transformation, and making the opportunities of this new era accessible to all. **Diversity** -------------- At BBVA, we believe having a **diverse team** makes us a better bank. For this reason, we **actively support diversity, inclusion, and equal opportunity**, regardless of race, gender, age, religion, sexual orientation, gender identity, gender expression, among others. We foster a collaborative and inclusive work environment that enables each person to bring forth their best self. **Our Values** -------------------- **Our values define our identity** and serve as the driving force enabling us to fulfill our purpose and guiding all our actions and decisions. **Legal Requirements** If the position you are applying for is located outside the country where you currently reside, you may need to obtain a visa and/or work permit and/or residence permit, and comply with any other requirements imposed by local labor and immigration regulations or applicable professional regulations for the position in that country. If you are selected as the final candidate, BBVA may assist you in processing the relevant permit/visa, under the understanding that if, for any reason (i.) the corresponding visa and/or work permit and/or residence permit is not issued, or (ii.) any other requirements mandated by local labor and/or immigration and/or professional regulations applicable to the position in that country are not met, you will unfortunately be excluded from the position. Likewise, if you already hold a visa and/or work permit and/or residence permit for the relevant country, please indicate so when applying for the position.