Professional Intern – Help Desk

Description

Job Summary: We are seeking a Professional Intern – Help Desk to provide technical support, manage IT services, and ensure user satisfaction through incident resolution and equipment maintenance. Key Highlights: 1. Professional development and access to the training platform 2. Respectful and inclusive work environment 3. Opportunities for growth in technical support and IT service management The future is built with talent. And at Indra Group, we’re looking for yours. We are seeking a **PROFESSIONAL INTERN – HELP DESK**. **Requirements:** * Graduate of technical or university programs in Systems Engineering, Computer Engineering, Computing and Informatics, Networks and Communications, Telecommunications, or related Information Technology disciplines, with interest in developing expertise in technical support and IT service management. * Additional knowledge or complementary courses in IT are desirable. **Knowledge:** * PC/laptop hardware assembly and maintenance; installation of Windows 11 and Office 365\. * Networking: Basic network and email configuration (Outlook/IMAP/POP3\) and printer connectivity. * Help desk / Service desk. * ITIL Foundation (desirable). * Incident and request management. * Basic networking. **Job Responsibilities:** * Ticket Registration and Triage: Serve as the single point of contact, register tickets in tools such as Jira or ServiceNow, and categorize them by priority. * Identity Management: Reset Windows passwords and unlock accounts in Active Directory. * Basic Hardware Support: Install peripherals (mouse, keyboard), configure network printers, and perform logical cleaning of devices. * SLA Compliance: Monitor ticket aging and ensure user satisfaction. * Software Configuration: Install Microsoft Office 365 and troubleshoot browser-related issues. * Documentation: Create basic manuals or “Frequently Asked Questions” (FAQ) guides for end users. **Reasons you’ll love being a \#Minsaiter:** Formal employment contract from Day 1 Professional career path and access to a personalized training platform aligned with your needs and motivations. 100% covered EPS health insurance for the employee Corporate benefits **Work Modality: On-site in Callao – Monday to Saturday (Mon–Fri: 8 AM–5 PM, Sat: 8 AM–12 PM)** **Minsait, technology for a more human future!** *Our commitment is to foster workplaces where individuals are treated with respect and dignity, promote professional development of our staff, and guarantee equal opportunities in recruitment, training, and promotion—providing a work environment free from any discrimination based on gender, age, disability, sexual orientation, gender identity or expression, religion, ethnicity, marital status, or any other personal or social circumstance.* Salary: Up to S/.1,400\.00 per month Work Location: On-site position