Level 2 Support (Mobile Analyst)

Description

Job Summary: We are seeking a professional for the Mobile Management area, responsible for providing technical support for corporate mobile devices, ensuring their proper configuration, distribution, and maintenance. Key Highlights: 1. Corporate mobile device technical support 2. Requirement and incident management using Helix 3. Configuration and deployment of tools such as ICONO - COPEX - Ivanti GO Join Stefanini! At Stefanini, we are more than 30\.000 brilliant minds connected from 41 countries, doing what we love and co\-creating a better future. **Responsibilities and Authorities** Responsibilities: **Job Description:** We are looking for a professional for the Mobile Management area, responsible for providing technical support for corporate mobile devices, ensuring their proper configuration, distribution, and maintenance. **Main Functions:** * Provide telephone and in-person support at the Mobile Management Service Desk, ensuring efficient response to users. * Manage requirements and incidents via the Helix tool, guaranteeing appropriate documentation and tracking. * Configure and distribute corporate mobile devices, and manage applications via Ivanti GO and the MDM platform. * Implement mobile security best practices, including data encryption, APN tunnel configuration, and access management. * Configure device connectivity, managing VPN, mobile networks, Wi\-Fi, and other related technical aspects. * Provide real-time technical support, resolving issues and assisting bank personnel, with special attention to senior management staff. * Coordinate technical assistance for devices with the mobile operator and manage device dispatch via courier. * Participate in configuration and deployment projects for tools such as ICONO \- COPEX \- Ivanti GO. * Conduct testing on trial tablets to validate configurations prior to implementation. **Requirements and Qualifications** Requirements: 6 months to 1 year of proven experience in technical support and user assistance. Knowledge of mobile device management (iOS and Android) and MDM tools. Ability to resolve incidents and document tickets in management systems. Knowledge of mobile security and networking (VPN, Wi\-Fi, APN). Availability to work during established hours. Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, Stefanini transforms tomorrow — together. Here, every action matters and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we are exactly what you’re looking for. Come and let’s build a better future — together!