Job Summary: We are seeking a Collections Assistant to manage the client portfolio, contact clients for collections, and coordinate with other departments to resolve cases and complaints. Key Responsibilities: 1. Manages client portfolio and collects overdue invoices 2. Coordinates with accounting and commercial departments to resolve cases 3. Prepares collection reports and alerts on risks **Requirements:** * Technical or university studies in Administration, Accounting, Finance, or related fields. * Minimum 1 year of experience in collections departments within customs agencies. * Proficiency in the SINTAD system (not mandatory). * Intermediate-level Excel skills. * Strong oral and written communication skills. * Organizational skills, responsibility, and results orientation. **Responsibilities:** * Conduct daily follow-up on the client portfolio with outstanding balances. * Contact clients by phone, email, or other means to manage collection of overdue invoices. * Record and update payment information and payment commitments in the system. * Prepare collection reports and alert on potential bad debt risks. * Coordinate with the accounting and commercial departments to resolve specific cases or complaints. * Assist in drafting collection letters and other related documents. **Competencies:** * Teamwork * Negotiation skills and customer service orientation. * Ability to handle difficult situations with a customer-focused approach. Working Hours: Monday to Friday, 8:00 AM to 6:00 PM; Saturdays, 9:00 AM to 12:00 PM. General employment regime; payroll registration from day one. Position Type: Full-time, Permanent Work Location: On-site employment
María García
Indeed · HR
María García
Indeed · HR
