Administrative Assistant and Customer Service Representative

Description

Job Summary: We are seeking an Administrative Assistant and Customer Service Representative to deliver a warm and efficient experience, especially for children and their families. Key Highlights: 1. Key role in supporting and guiding parents. 2. Administrative support and management of digital communications. 3. Friendly, empathetic, and professional interaction with a focus on children. At **Legomente**, we seek an organized, proactive individual with excellent interpersonal skills to join our team as an **Administrative and Customer Service Assistant**. This role is essential in delivering a warm and efficient experience to our users—particularly children and their families. **Main Responsibilities** * Receiving, guiding, and assisting parents * Managing the institutional schedule and coordinating appointments * Tracking payments, registrations, and administrative control * Supporting general administrative tasks * Managing communications via digital channels (WhatsApp, social media, email) * Coordinating internally to ensure smooth activity execution **Required Profile** * Proficiency in **Excel (intermediate level)** and digital tools * Familiarity with platforms such as Gmail, Google Drive, Zoom, Meet, and Google Calendar * Strong writing and spelling skills * Typing proficiency * Basic mathematical knowledge and cash handling ability * Experience using social media (WhatsApp, Instagram, and Facebook) * Basic knowledge of customer service and/or sales techniques **Key Competencies** * Excellent verbal and written communication * Friendly, empathetic, and professional demeanor (especially with children) * Professional appearance and personal presentation * Organization, responsibility, and punctuality * Proactivity and problem-solving ability * Ability to work under pressure * Flexibility and availability Work Location: On-site employment