Customer Service and Cross-selling Advisor - (Remote, Lima / Callao)

Description

Job Summary: We are seeking Customer Service and Cross-selling Advisors to provide support, resolve inquiries, and identify opportunities to sell complementary products and services. Key Highlights: 1. Agile, empathetic, and solution-oriented customer service 2. Identification of customer needs to offer convenient products and services 3. 100% remote work management with provided tools Are you looking to work from the comfort of your home representing one of the leading telecommunications brands? We are currently seeking **Customer Service and Cross-selling Advisors**. In this role, you will provide support and resolve inquiries for our users while identifying opportunities to offer complementary products and services that enhance their experience (*cross-selling*). We offer **fully remote training and management**, provision of work tools, and the stability of a **formal 6-month renewable contract**, with full payroll registration from day one. **Main Responsibilities** * Handle customer calls, delivering agile, empathetic, and solution-focused service to address their inquiries or requests. * Identify customer needs during interactions to recommend suitable products, services, or plan upgrades (*cross-selling*). * Accurately record and categorize each interaction in the corporate client’s systems. **Candidate Requirements** * **Education:** Completed secondary education (verifiable). * **Experience:** Prior experience in customer service, in-person sales, or call centers. * **Mandatory Residence:** Must reside in **Metropolitan Lima or Callao** (essential for logistical coordination and delivery of work tools). * **Work Schedule (Split Shift):** * Daily 8-hour shifts, Monday through Sunday, within the following time windows: * **Morning shift:** 8:00 a.m. to 12:00 p.m. **\+\*** Afternoon shift:\* 5:00 p.m. to 9:00 p.m. * One rotating day off per week. * **Home Requirements:** A quiet and appropriate space for remote work, plus a stable internet connection. **Benefits and Offer** * **Fixed Salary:** S/ 1,130 soles \+ **Unlimited commissions** for *cross-selling* sales. * **Full Payroll Registration:** Enrolled in payroll from day one, including all statutory benefits (bonuses, CTS, vacation, EsSalud, family allowance if applicable). * **Work Modality:** Training and work **100% Remote**. * **Equipment:** Complete set of work tools provided by the company. * **Job Stability:** 6-month **renewable contract**, with real career progression opportunities. * **Additional Benefits:** Educational partnerships and corporate discounts at affiliated businesses. **Apply today!** **Don’t miss this great opportunity.** Salary: S/.1,130\.00 per month Work Location: Remote employment