Sales Advisor via WhatsApp and Social Media (CRM)

Description

Job Summary: Consultative sales advisor for leads from multiple platforms, focused on beauty, fashion, technology, and home appliances, managing the full sales cycle and CRM follow-up. Key Highlights: 1. Consultative sales across various product categories. 2. Lead management and CRM follow-up. 3. Empathetic and persuasive communication. Job Objective Convert leads received via WhatsApp, Instagram, Facebook, and the e-commerce website (PrestaShop) into sales, with CRM-based tracking and consultative selling across Nubelle’s product lines (beauty, fashion & wellness, technology, and home appliances), meeting assigned sales quotas. Main Responsibilities / Activities * Respond to and follow up on leads from WhatsApp, Instagram, Facebook, and web forms via CRM (Kommo). * Apply consultative sales techniques per category (beauty/personal care, fashion, technology, or home appliances): understand customer needs, recommend the ideal product, and close the sale. * Handle Click-to-WhatsApp (CTWA) campaign leads, respecting source attribution and lead assignment rules. * Maintain an updated sales pipeline: stages, tags, reasons for loss, and campaign source. * Execute follow-ups, repeat purchases, and reactivation (product replenishment, cross-selling across categories). * Meet the first-response SLA (critical for “hot” IG/Facebook leads). * Record orders, generate payment links, and coordinate dispatch. * Report daily results (conversations, closures, average ticket value). * Achieve individual sales quota. Requirements * Minimum 1 year of experience selling via WhatsApp / social media / e-commerce (beauty, fashion, technology, or home appliances preferred). * CRM proficiency (Kommo preferred; HubSpot, Zoho, or others accepted). * Clear, warm, and grammatically accurate commercial writing (brand tone: approachable and aspirational). * Proficiency in WhatsApp Business, Instagram, and Meta Business Suite. * Goal-oriented mindset and strong focus on customer experience. * Completed secondary education (technical or university degree preferred). Desirable * Genuine interest in beauty, fashion, wellness, technology, or home appliances. * Experience with payment links (Izipay, Culqi, Niubiz, Mercado Pago). * Basic familiarity with PrestaShop or online catalogs. Competencies Empathetic and persuasive communication · brand image sensitivity · proactivity · goal tolerance · attention to CRM detail. How Performance Is Measured (KPIs) Conversion rate (lead → sale) · first-response time · average ticket value · quota attainment percentage · repeat purchase/reactivation rate. Conditions * Work modality: on-site / hybrid / remote (to be adjusted). * Schedule: rotating shifts, including weekends. * Compensation: **base salary of S/ 1,300 + commissions** upon quota achievement. * Location: Lima. Salary: S/.1,130.00 \- S/.1,300.00 per month Workplace: Hybrid in Surco, Lima