Position Summary: Contributes to the success of the Branch Network, ensuring that objectives and plans are met in support of business strategies. Key Responsibilities: 1. Promotes a customer-centric culture to deepen relationships. 2. Maximizes bank profitability by developing commercial management. 3. Evaluates customers, offering products or services that meet their needs. Request ID: 248169 Thank you for your interest in joining Scotiabank Peru—we truly appreciate your application. We are looking for talented individuals who want to grow and help achieve our organization’s goals. Wishing you great success throughout this process! **Mission:** Contributes to the overall success of the Branch Network in Peru by ensuring that specific individual objectives, plans, and initiatives are executed or fulfilled in support of the team’s business strategies and goals. Ensures that all activities carried out comply with current internal standards, policies, and procedures. **What do we expect from you?** * Completed university or technical degree related to the business scope: Finance, Accounting, Administration, etc. * 2–4 years of experience as Sales & Service Advisor, Retail Banking Sales Force, or similar roles. **What challenges will you face?** * Promotes a customer-centric culture to deepen customer relationships and leverage the Bank’s extensive relationships, systems, and expertise. * Actively carries out operations within respective areas according to internal regulations, intercompany commercial agreements of the Scotiabank Group, and applicable legal provisions. * Contributes to maximizing bank profitability by developing commercial management with existing or potential customers through sales and service delivery; providing financial advice and adhering to customer contact activity discipline (ABP). * Evaluates customers or potential customers, offering them a product or service that meets their needs in line with their financial capacity, minimizing the Bank’s default risk. * Uses all tools provided by the Bank’s commercial management model—Counselor, commercial window, active campaigns, commercial intelligence database, among others—to maximize client portfolio management. * Evaluates the performance of assigned portfolio customers holding active and passive products, enabling cross-selling and/or fund withdrawal prevention actions; identifying and/or recognizing customer needs and solutions that satisfy them. * Conducts prevention, recovery, and collection activities where appropriate, based on proper monitoring of customers’ active and passive product portfolios. * Applies Bank-established credit, risk, and Anti-Money Laundering (Know Your Customer) policies, among others. * Receives, manages, follows up on, and resolves (where feasible) customer inquiries and complaints using relevant systems. Should be channeled via platform and Call Center to centralize service channels. * Timely attends to and follows up on internal referrals from branches and other sales channels. * Understands the Bank’s risk culture and how risk appetite must be considered in daily activities and decisions. Actively performs effective and efficient operations within respective areas while ensuring suitability, compliance, and effectiveness of daily business controls to meet obligations aimed at reducing operational risk, regulatory non-compliance risk, money laundering and terrorist financing risk, and conduct risk—including responsibilities established under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, International Anti-Money Laundering and Counter-Terrorist Financing Manual, and Business Conduct Guidelines. Location(s): Peru : Lima : Independencia || Peru : Lima : Los Olivos || Peru : Lima : Rimac Thank you for your interest; however, only candidates selected for interviews will be contacted. ** Scotiabank Peru is an inclusive employer that respects diversity and does not discriminate in any form.