Job Description: * Respond to customer inquiries promptly and accurately through chat platforms * Handle complaints professionally, escalate unresolved issues, and ensure proper documentation * Provide accurate information regarding ongoing promotions, benefits, and platform procedures * Monitor, follow up, and ensure resolution of customer requests * Use backend and frontend systems to assist customers * Communicate system\-related issues to the team lead quickly * Collaborate internally with relevant departments such as finance or tech support * Adhere to customer service policies and data protection standards * Prioritize multiple chats and manage time effectively during high\-volume periods Job Type: Full\-time Work Location: Remote Job Type: Full\-time Pay: S/.2,000\.00 \- S/.3,000\.00 per month Work Location: Remote