Telemarketer

Description

Job Summary: We are seeking a Telemarketer to provide customer service and support, schedule appointments, and deliver information for the country's largest dental network. Key Highlights: 1. It is part of the largest nationwide dental network. 2. Plays a key role in customer service and support. 3. Develops skills in customer service and assertive communication. **The American Dental Center (COA)** contributes to the holistic well-being of its patients through dental services that prioritize their experience across all possible interactions with our team, grounded in agility, quality, accessibility, and trust. We stand out as the largest nationwide dental network, with standardized processes and as pioneers in biosafety protocols, certified under ISO 9001\. We are currently seeking a **Telemarketer** responsible for delivering accurate customer service and support. **What benefits will I receive?** * Formal employment from day one, including all statutory benefits. * Bonuses and incentives. * Statutory life insurance, SCTR. * Corporate benefits. **What do I need to apply?** * Minimum (1 year) experience as a Service Advisor, telemarketer, or call center agent. * Availability to work full-time on-site (48 hours): Monday–Friday, 9:00 AM–7:00 PM; Saturday, 9:00 AM–1:00 PM\. * Intermediate-level Excel proficiency. **What responsibilities will I have?** * Accurately schedule dental appointments and preventive check-ups requested by patients via telephone or virtual channels. * Promptly and efficiently handle incoming calls and transfer them to the requested extensions, departments, or phone numbers. * Provide accurate and appropriate information as required. * Schedule additional appointments in coordination with the treating dentist. * Send appointment reminders via WhatsApp messages and/or SMS. * Conduct monthly follow-ups with patients. * Support other administrative functions related to the department. * Perform other duties assigned by the Operations Management. **What competencies should I develop?** * Customer service and attention. * Attention to detail. * Organization and planning. * Teamwork. * Assertive communication. * Problem-solving. If you enjoy professional challenges and wish to join the country's largest dental network, apply with us! We are an organization committed to equality and equal opportunity. Therefore, all our selection processes follow an equal rights and opportunities policy, where applicants are considered regardless of economic or social status, physical or mental condition, origin, race, language, or any other factor. This job posting applies to persons with disabilities, in accordance with Law No. 29973, the Persons with Disabilities Act, and its Regulations. Salary: S/.1,280\.00 \- S/.1,300\.00 per month Application Questions: * In which district do you currently reside? * What is your academic degree? * Do you have experience in this position? Please elaborate. * Working hours are Monday–Friday, 9:00 AM–7:00 PM, and two Saturdays per month, 9:00 AM–1:00 PM — do you agree? * Please provide your WhatsApp number so we may contact you. Work Location: On-site employment