Job Summary: We are seeking a Customer Service representative for international logistics operations, freight forwarding, and international trade, delivering high-quality service to corporate clients. Key Highlights: 1. Join a solid company in the logistics and international trade sector. 2. Continuous training and ongoing learning. 3. Opportunities for professional growth and development. **Corban Group**, a company specialized in **international logistics, freight forwarding, and international trade**, is currently looking for a **Customer Service** representative to strengthen its Operations department. We seek professionals with a service-oriented mindset, strong organizational skills, and effective communication abilities, interested in developing their careers in **imports, exports, and international transportation**, while delivering high-quality service to corporate clients. **What will be your mission?** To serve as the primary point of contact between the company and our clients, ensuring timely communication regarding the status of their logistics operations and contributing to an efficient service experience throughout the entire import and export process. **Key Responsibilities** * Manage tracking of international maritime (FCL and LCL) and air shipments. * Keep clients informed about the progress of their operations, including departure dates, transit, arrival, and delivery. * Coordinate with international agents, shipping lines, airlines, and logistics providers to ensure continuity of each operation. * Respond to client inquiries via email and other corporate channels. * Review and validate international transport documentation (MBL, HBL, and HAWB). * Record and update operational information in Excel and internal systems. * Send reports and notifications related to cargo status. * Support coordination of processes linked to customs clearance and cargo release. * Maintain continuous communication with Operations, Commercial, and Customs departments to ensure comprehensive service. **Candidate Profile** * Final-year student, graduate, or bachelor’s degree holder in International Trade, International Business, Logistics, Administration, or related fields. * Basic knowledge of import, export, and international logistics processes. * Proficiency in Microsoft Office, especially Excel, at basic or intermediate level. * Basic or intermediate English (desirable). * Prior experience in Customer Service, freight forwarding agencies, logistics operators, freight forwarders, or international trade companies is desirable. * Ability to work under pressure, attention to detail, and excellent organizational skills. * Strong communication, customer service, and teamwork skills. **What We Offer** * Opportunity to join a solid company in the logistics and international trade sector. * Continuous training and ongoing learning. * Opportunities for professional growth and development. * Excellent working environment. * Involvement in international trade operations with corporate clients. Work Modality **On-site – Callao (Commercial Aviation Center)** Working Hours * Monday to Friday: **8:00 a.m. to 6:00 p.m.** * Saturdays: **8:00 a.m. to 11:00 a.m.** Workplace: On-site employment
María García
Indeed · HR
María García
Indeed · HR
