Job Summary: We are seeking a professional to develop communication strategies, strengthen our digital presence, improve user experience, handle inquiries, and manage complaints. Key Responsibilities: 1. Develop communication strategies to strengthen digital presence. 2. Improve user experience and consolidate digital presence. 3. Handle inquiries, requests, and complaints professionally. We are an urban transportation company aiming to promote electronic payment methods through Móvilizate cards. We seek top talent to develop communication strategies that enable us to strengthen our position, improve user experience, and consolidate our digital presence in the market. Some of the activities you will perform include: * Provide clear and accurate information about routes, schedules, fares, and services offered by the company. * Handle user inquiries, requests, complaints, and claims in person, via phone, or virtually. * Record and route complaints according to established internal procedures. * Follow up on reported cases until resolution, ensuring timely responses. * Prepare periodic reports on incidents, complaints, and service levels. * Maintain a professional, empathetic, and respectful attitude at all times. * Schedule: Monday to Friday, 8:30 AM to 6:00 PM; Saturdays, 9:00 AM to 2:30 PM, with a one-hour lunch break. Employment Type: Full-time Salary: Starting from S/.1,130.00 per month Work Location: On-site employment
María García
Indeed · HR
María García
Indeed · HR
