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Job Summary: We are seeking a Customer Service Specialist passionate about service and eager to grow within a leading e-commerce platform. Key Highlights: 1. You will accompany the customer throughout their entire process 2. You will ensure a smooth and satisfying customer service experience 3. Opportunity for professional growth Welcome to a new world of opportunities! Ready to master the future? We are looking for our next Customer Service Specialist — individuals with a service-oriented mindset, enthusiasm for resolving inquiries, and a desire to grow within one of the most recognized e-commerce platforms. What will be your mission? Accompany the customer throughout their entire process Provide support and guidance at every step. Resolve questions regarding platform navigation and usage. Ensure a smooth, clear, and satisfying customer service experience. What do you need to join our team? Completed secondary education. With or without prior customer service experience (in-person or call center) Excellent communication, writing, and spelling skills. Basic computer literacy and intermediate-level internet navigation skills. Availability to work 48 HOURS PER WEEK at our Bellavista – Callao site. **SCHEDULES:** **Training:** Monday to Saturday, 2:00 PM \- 11:00 PM **Operational Shift:** Monday to Sunday (1 rotating day off) **SHIFT:** 2:00 PM TO 11:00 PM (2-hour flexibility before and after the scheduled shift, if required) What do we offer? Employment contract starting from the first day of training, with 100% statutory benefits. Base salary, variable bonus, and food card. Transportation allowance for commuting between 10:00 PM and 6:00 AM. Night shift bonus (based on schedule). Excellent work environment. Growth opportunity starting at 3 months. Educational and recreational partnership agreements. (\*) If you apply to this position, please note that we will contact you via email (check your SPAM/junk folder). Join a multinational company specializing in BPO and certified as a Great Place To Work 2026 — and begin your professional development \#LeadTheWay!
