Junior Camera Monitoring Operator / Call Center

Description

Job Summary: Junior camera monitoring operator responsible for addressing customer inquiries, understanding the alarm system, and managing events following quality protocols. Key Highlights: 1. Part of a leading electronic security company in expansion. 2. Professional development in an environment of equality and respect. 3. Paid training and an excellent work climate. **Join the Verisure Peru family!** We are **Verisure Peru**, a company specialized in high-tech electronic security systems and a market leader in Europe. With 30 years of presence in Europe and Latin America, Verisure is undergoing full technological development and transformation, offering our customers the trust and security needed to protect what matters most to them. Additionally, we are certified as one of the best companies to work for by Great Place to Work. Join our team as a **Junior Camera Monitoring Operator** and become part of our great family! **What do we offer? :** * Base salary * Food card * Commissions * Full payroll registration (from day one) * Career development plans * EPS coverage at 80% * 100% covered oncological insurance * Bonuses, CTS, paid vacations, SCTR insurance, Essalud * Paid training * Pleasant work climate **Your main responsibilities will be:** * Responding to and resolving customer questions or inquiries * Understanding how the alarm system works * Handling alarm events * Using standardized quality protocols and procedures for handling real events and for customer service * Achieving goals set by coordinators (productivity, login rate, absenteeism, police notification, TMO, quality, among others) **What are we looking for?** * Office and writing skills (Basic level) * Typing skills (Basic level) * Availability to work afternoon shifts from 1 PM to 10 PM, Monday through Sunday (rotating days off) * Availability to work on-site in Surco Verisure Peru is a company that promotes and guarantees professional development for its employees in an environment of equality and respect, fostering equal opportunities for growth and improvement for all. Furthermore, from the application stage onward, we guide persons with disabilities and promote labor inclusion throughout our various recruitment processes, in accordance with LAW N° 2 9 9 7 3, aiming to protect and promote equal conditions. **LET’S GO — WHAT ARE YOU WAITING FOR TO JOIN THE VERISURE WORK TEAM!**