Job Summary: We are seeking a Technical Service Administrator to coordinate customer service, equipment control, and administrative management within the technical department. Key Highlights: 1. Customer service coordination and technical service management. 2. Experience required in technical service, after-sales service, or maintenance. 3. Opportunity for professional growth in a stable environment. A technical-sector company is looking for a Technical Service Administrator to coordinate customer service, manage equipment under repair, and handle administrative operations of the department. Main Responsibilities: * Customer service via WhatsApp, telephone calls, and email. * Receiving and registering equipment for diagnosis, maintenance, or repair. * Tracking service orders and maintaining ongoing communication with B2C and B2B customers. * Managing warranty claims with suppliers and logging cases into brand portals. * Coordinating with technicians regarding diagnosis, repair, and delivery timelines. * Preparing quotations, work orders, and service reports. * Managing documentation, closing service records, and supporting billing processes. * Maintaining order and traceability of equipment within the workshop. Requirements: * Technical or university education in Administration or related fields. * Minimum 2 years’ experience in administrative support for technical service, after-sales service, or maintenance. * Experience handling simultaneous customer inquiries via WhatsApp, telephone, and email. * Intermediate Excel skills and experience with administrative systems. * Experience managing warranty claims with suppliers (mandatory). * Strong organizational skills, responsibility, and customer orientation. Preferred Qualifications: * Experience working in companies dealing with industrial equipment, machinery, home appliances, or technical sectors. * Ability to manage high volumes of services and customers. We Offer: * Stable employment. * Positive work environment. * Opportunities for career advancement. Employment Type: Full-time Salary: Starting from S/.1,500.00 per month Work Location: On-site