Description
Job Summary:
We are seeking a Customer Service Specialist with a service-oriented mindset to accompany and support customers on an e-commerce platform.
Key Highlights:
1. You will accompany the customer throughout their entire process
2. You will ensure a smooth and satisfying customer service experience
3. Opportunity for professional growth
Welcome to a new world of opportunities!
Ready to master the future? We are looking for our next Customer Service Specialist — individuals with a service-oriented mindset, enthusiasm for resolving inquiries, and a desire to grow within one of the most recognized e-commerce platforms.
What will be your mission?
You will accompany the customer throughout their entire process
Provide support and guidance at every step.
Resolve questions regarding navigation and platform usage.
Ensure a smooth, clear, and satisfying customer service experience.
What do you need to join our team?
Completed secondary education.
With or without prior customer service experience (in-person or call center).
Excellent communication, writing, and spelling skills.
Basic computer literacy and intermediate internet navigation skills.
Availability to work 48 HOURS PER WEEK at our Bellavista – Callao site.
**SCHEDULES:**
**Training:** Monday to Saturday, 12:00 PM \- 9:00 PM
**Management Shift:** Monday to Sunday (1 rotating day off)
**SHIFT:** 7:00 AM \- 4:00 PM (2-hour flexibility before and after the scheduled shift, if required)
What do we offer you?
Employment contract starting from the first day of training, with 100% statutory benefits.
Base salary, variable bonus, and food card.
Transportation allowance for round-trip travel applicable between 10:00 PM and 6:00 AM.
Night shift bonus (based on schedule).
Excellent work environment.
Opportunity for career advancement starting at 3 months.
Educational and recreational partnership agreements.
(\*) If you apply to this position, please note that we will contact you via email (check your SPAM/junk folder).
Join a multinational company specializing in BPO services and certified as a Great Place To Work 2026 — and begin your professional development \#LeadTheWay!