Portuguese Customer Support Representative – Earn From S/2150

Description

Job Summary: We are seeking a Customer Care Representative with advanced proficiency in Portuguese to join the team of a leading travel services company, providing assistance and support to multilingual customers. Key Highlights: 1. Assisting multilingual customers through various support channels 2. Managing reservations, modifications, and cancellations 3. Providing support and resolving incidents with suppliers **Work fewer than 48 hours per week, on a fixed schedule, in a hybrid mode!** Join the growth of the world’s No. 1 travel services company. Our client CIVITATIS continues expanding and seeks talented, proactive individuals eager to develop within a young, multicultural, and innovative environment. Currently, we are recruiting Customer Care Representatives with advanced Portuguese proficiency (a language proficiency test will be administered). **1. Main Responsibilities** \- Assisting our customers through various support channels (email, social media, chat, phone). \- Clarifying inquiries, managing reservations, modifications, and cancellations initiated by customers before booking and/or after having an existing reservation. \- Contacting suppliers to resolve customer-related incidents. \- Supporting our customers in 5 languages (Spanish, English, Portuguese, Italian, French). \- No sales activities involved. **2. Requirements** Completed technical or university studies in related fields: Tourism, Hospitality, Business Administration, Translation and Interpretation, among others. Minimum 6 months of experience in digital-channel customer service (call center, chat, or email). Advanced proficiency in Portuguese and Spanish (spoken and written) — certification of studies or work experience required. Intermediate proficiency in English (spoken and written) — certification of studies or work experience required. Personal laptop required for remote workdays. Excellent communication skills, customer orientation, and commitment. Availability to work in Miraflores (facing Parque Las Tradiciones — three blocks from Ricardo Palma Metro station). **Fixed Schedule:** Monday to Thursday: On-site Friday, Saturday, and Sunday: Remote Rotating day off: One weekday per week (Saturday or Sunday). **Available Shifts** AM Shift: 8:00 a.m. – 4:00 p.m. PM Shift: 4:00 p.m. – 12:00 a.m. **3. What We Offer** \- Monthly salary \+ performance bonus \+ language bonus \+ mobility bonus (PM shift only) \- Formal employment registration from the first working day, including all statutory benefits. \- Refreshment break: 30 minutes \+ two 10-minute breaks. \- Work modality: Hybrid \- Paid training sessions (S/.50.00 per day) \- Career advancement opportunities. \- 20% discount on personal bookings made via Civitatis’ website. \- Birthday leave day. \- Free coffee, herbal infusions, and water station. \- Beautiful offices with park views. If this interests you—or if you know someone matching this profile—please spread the word! Employment Type: Full-time Salary: S/.2,150.00 – S/.3,000.00 per month Application Questions: * Do you have advanced Portuguese proficiency (spoken and written)? A language or work experience certificate will be requested. * Are you available to work on-site Monday to Thursday and remotely on Fridays and weekends? (One day off per week: Saturday or Sunday) * Please provide a contact number. * Do you agree with the proposed compensation package: S/.1950 monthly base salary \+ S/.200 performance targets \+ S/.200 fixed language bonus \+ up to S/.250 fixed mobility bonus (PM shift only)? * Do you have intermediate-level English proficiency? Work Location: On-site employment