Technical Support Analyst

Description

Job Summary: We are seeking a technical support professional to manage and resolve incidents, administer systems, and collaborate on technological solutions, ensuring business continuity. Key Highlights: 1. Key role in technical support, IT problem diagnosis and resolution. 2. Collaboration in the implementation of new technological solutions. 3. Administration and maintenance of operating systems and applications. **About Us:** We are a Lima-based mobility solutions company with 16 years in the market. We aim to be part of the change with the purpose of making our city friendlier, more respectful, and safer—and becoming better individuals who adopt good road safety habits. We are proud to be the official mobility provider for Jorge Chávez International Airport, as well as for Lima’s most important shopping centers and corporations. **What We Require:** * Bachelor’s degree in Systems Engineering, Computer Science, or related fields; or a certified technician in Computer Science, Systems, Computing, or other Information Technology-related specialties. * Minimum of 2 years of professional experience in similar roles. * Solid knowledge of hardware (PCs, servers, networking devices) and software (operating systems, applications, network software). * Proficiency in networking fundamentals such as TCP/IP, DNS, network configuration, and connectivity troubleshooting. * Knowledge of firewall, router, switch, and VPN configuration. * Ability to diagnose and resolve technical issues quickly and effectively (preferred). * **Strong proficiency in SQL Server Management Studio (Profiler) (mandatory).** * Knowledge of Amazon Web Services (AWS). * Experience in data management and analysis. * Proficiency in remote support tools and customer service. * Experience in incident management and technical problem resolution. * Ability to work both independently and collaboratively within a team. * Excellent verbal and written communication skills. * Proficiency in Jira Service Desk. * **Knowledge of Windows Server (Event Viewer, Web Server IIS, event logs) (mandatory).** * Experience managing Microsoft 365 tenants. * Experience administering email servers in cPanel. * Ability to identify and report bugs in mobile applications (Android/iOS). **Available Schedule:** * Monday to Friday, 9:00 AM to 6:00 PM. * Work modality: Hybrid (on-site presence required in Miraflores three times per week). * On-call duties outside regular working hours, including holidays and weekends, according to the established rotating schedule. **Responsibilities:** * Provide technical support to internal and external company users regarding hardware, software, and networks. * Diagnose and resolve technical incidents, escalating cases as needed to the development team. * Administer and maintain up-to-date operating systems and applications used by users. * Organize and prioritize technical support requests via ticketing systems. * Track support cases to ensure user satisfaction and timely issue resolution. * Collaborate in the implementation of new technological solutions. * Perform preventive and corrective maintenance tasks, including installation, configuration, and updating of hardware and software. * Execute preventive and corrective maintenance on servers hosting enterprise applications, ensuring their availability, stability, and optimal performance. * Keep technical records and documentation updated. * Clarify functional scope of projects and requirements, and participate in technical design reviews. * Administer company’s technological resources, including user account management, permission configuration, and license management. * Collaborate with other company departments to ensure business continuity and issue resolution. **What We Offer:** * Formal employment contract from day one, with all statutory benefits. * Safe transportation with discounts on our taxi fleet. * Corporate discounts with partner brands. * A collaborative, flat, and approachable culture where every individual can propose and lead projects. Good luck! Salary: Starting at S/.2,000.00 per month Application Question(s): * Indicate your district of residence. * How many years of experience do you have with SQL Server Management Studio? Work Location: On-site employment